Refund policy

Returns and Refund Policy

Last updated: October 25, 2026

Thank you for shopping with EngraveForU. Because many of our products are personalised, engraved, printed, embroidered or made to order, please read this policy carefully before placing an order.

Customised and personalised items

Customised, personalised, engraved, printed, embroidered or made-to-order items cannot be returned, exchanged, cancelled or refunded once production has begun, unless the item is faulty, damaged, incorrect or not as described.

This includes, but is not limited to, items personalised with customer-supplied names, initials, text, logos, images, artwork, colours, sizes, dates or any other custom request.

Please check all personalisation details carefully before submitting your order, including:

Spelling and capitalisation
Names, initials and dates
Text, fonts and wording
Colours and design choices
Sizes and quantities
Uploaded artwork, logos and images

We produce personalised items exactly as requested. We cannot accept returns or issue refunds for customer errors, change of mind, unwanted personalised items, or items produced in line with the details provided at checkout.

If your customised item arrives damaged, faulty, incorrect or does not match the approved design, please contact us within 48 hours of delivery with your order number and clear photographs. We will assess the issue and, where appropriate, offer a replacement or refund.

Standard, non-personalised items

Where returns are accepted, standard non-personalised items may be returned if they are:

Unused and unworn
In the same condition as received
Complete with tags, accessories and original packaging
Returned within the applicable return period

We may reduce or refuse a refund if an item has been used, damaged, washed, altered or handled beyond what is necessary to inspect it.

Returns for UK customers

If you are a consumer in the United Kingdom and purchase a standard, non-personalised item online, you may have the right to cancel your order within 14 days after the day you receive the goods, unless an exemption applies.

After notifying us that you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that they have been sent back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

This right does not apply to customised, personalised, engraved, printed, embroidered or made-to-order items once production has begun, unless the item is faulty, damaged, incorrect or not as described.

Returns for EU customers

If you are a consumer in the European Union and purchase a standard, non-personalised item online, you may have the right to cancel your order within 14 days after the day you receive the goods, unless an exemption applies.

After notifying us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that they have been sent back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

Returns for all other locations

For orders delivered outside the UK and EU, please contact us to ask about return options and how to start a return.

Return eligibility depends on the item, delivery location and the reason for return. Customised, personalised or made-to-order items cannot be returned once production has begun unless they are faulty, damaged, incorrect or not as described.

How to start a return or cancellation

Please contact us before returning any item.

To request a return, cancellation or exchange, email us at support@engraveforu.com with:

Your order number
The item(s) you wish to return or cancel
The reason for the request
Photographs if the item is damaged, faulty or incorrect

If your return is approved, we will provide instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

You may request cancellation or removal of standard, non-personalised items from your order until the item is shipped. Customised, personalised or made-to-order items cannot be cancelled once production has begun.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damaged, faulty or incorrect items

Please inspect your order as soon as it arrives.

If an item is damaged, faulty, incorrect or not as described, contact us within 48 hours of delivery at support@engraveforu.com with your order number and clear photographs of the item and packaging.

We will review the issue and, where appropriate, offer a replacement, repair or refund. This applies to both standard and personalised items.

Exceptions and non-returnable items

The following items are not eligible for return, exchange or refund unless they are faulty, damaged, incorrect or not as described:

Customised, personalised, engraved, printed, embroidered or made-to-order items once production has begun
Items produced using customer-supplied artwork, names, text, logos or images
Items altered, washed, worn or damaged after delivery
Items returned without prior approval
Sale or clearance items, where stated at the time of purchase
Gift cards, where applicable

If you are unsure whether an item can be returned, please contact us before ordering or returning it.

Exchanges

We do not offer automatic exchanges.

If you would like to exchange a standard, non-personalised item, please contact us before returning it. If an exchange is approved, we will provide return instructions.

Customised, personalised, engraved, printed, embroidered or made-to-order items cannot be exchanged unless they are faulty, damaged, incorrect or not as described.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used at checkout, unless otherwise agreed. Your bank or payment provider may take additional time to process and display the refund.

If you have not received your refund within a reasonable period after approval, please contact us at support@engraveforu.com.

Your legal rights

This policy does not affect your statutory rights under applicable consumer protection laws.

You may still have rights if goods are faulty, damaged, incorrect, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.