Last updated: 11 October 2026
EngraveForU respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we use it, who we may share it with, how long we keep it and the rights available to you.
This policy applies when you:
• Visit engraveforu.com
• Purchase a product from us
• Request a quotation or digital mock-up
• Upload a logo, photograph, badge, crest or other artwork
• Contact us by email, telephone, WhatsApp or through our website
• Subscribe to marketing communications
• Send products to us for engraving or printing
• Otherwise interact with EngraveForU
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1. WHO WE ARE
EngraveForU is responsible for deciding how and why your personal information is used. For data-protection purposes, EngraveForU is the data controller.
Contact details:
EngraveForU
4B Barnsley Road
Wombwell
Barnsley
S73 8DD
United Kingdom
Email: support@engraveforu.com
WhatsApp: +44 7546 634009
Telephone: 07546 638335
Website: https://engraveforu.com
If you have a question, request or complaint about how we use your personal information, please contact us using the details above.
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2. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with EngraveForU.
We may collect the following information:
IDENTITY INFORMATION
• Full name
• Business or organisation name
• Job title, rank or department, where relevant
• Customer or account identifiers
CONTACT INFORMATION
• Email address
• Telephone number
• Billing address
• Delivery address
• Country or region
• Contact preferences
ORDER AND TRANSACTION INFORMATION
• Products ordered
• Product colours and sizes
• Quantities
• Personalisation instructions
• Order number
• Order value
• Payment status
• Delivery method
• Tracking information
• Refunds, replacements and complaints
• Previous order history
PAYMENT INFORMATION
Payments are processed by the payment providers offered at checkout.
We may receive information such as:
• Payment status
• Payment method
• Transaction reference
• Limited payment-card information, such as the card type and final digits
EngraveForU does not normally receive or store your complete card number or card security code.
PERSONALISATION AND ARTWORK INFORMATION
When ordering a personalised product, you may provide:
• Names
• Initials
• Ranks
• Dates
• Messages
• Company logos
• Military badges
• Club crests
• Photographs
• Signatures
• QR codes
• Uploaded documents
• Other artwork or design files
Some files may contain personal information relating to another person. If you provide another person’s information, you must have the necessary permission to provide it and to authorise its use for the requested product.
COMMUNICATION INFORMATION
We may retain communications sent through:
• Email
• WhatsApp
• Telephone
• Contact forms
• Quote-request forms
• Social-media messaging
• Customer-support conversations
This may include questions, quotations, design instructions, artwork approvals and complaint information.
TECHNICAL AND WEBSITE INFORMATION
When you visit our website, we or our service providers may collect:
• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location
• Referral source
• Pages viewed
• Products viewed
• Date and time of visits
• Shopping-cart activity
• Cookie and consent choices
• Website interaction and diagnostic information
MARKETING INFORMATION
Where applicable, we may collect:
• Email-marketing preferences
• Consent records
• The date and method of subscription
• Engagement with marketing emails
• Unsubscribe requests
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3. HOW WE COLLECT YOUR INFORMATION
We collect personal information:
• Directly from you when you order or contact us
• Through Shopify when you use our online store
• Through payment providers when a transaction is processed
• Through delivery providers when an order is dispatched
• Through website cookies and similar technologies
• Through apps and services connected to our Shopify store
• From public business sources where appropriate
• From another person acting with your authority
• From organisations placing an order on your behalf
If we receive your personal information from another source, we will use it only where we have a lawful reason to do so.
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4. HOW WE USE YOUR PERSONAL INFORMATION
We may use your information to:
PROCESS AND FULFIL ORDERS
• Confirm and manage your order
• Create personalised artwork
• Prepare digital mock-ups
• Engrave or print products
• Obtain products from suppliers
• Arrange dispatch and delivery
• Provide order and tracking updates
• Manage payments, refunds and replacements
RESPOND TO ENQUIRIES AND QUOTATIONS
• Respond to questions
• Recommend suitable products
• Prepare quotations
• Review artwork
• Confirm availability
• Discuss deadlines and delivery requirements
PROVIDE CUSTOMER SUPPORT
• Investigate delivery or product issues
• Respond to complaints
• Correct mistakes
• Verify mock-up approval
• Maintain a record of important instructions
OPERATE AND IMPROVE OUR WEBSITE
• Maintain website security
• Detect errors and technical issues
• Understand website use
• Improve navigation, products and services
• Prevent fraud, abuse and unauthorised activity
MEET LEGAL AND BUSINESS REQUIREMENTS
• Maintain tax and accounting records
• Respond to lawful requests from authorities
• Protect legal rights
• Prevent or investigate fraud
• Resolve disputes
• Enforce our terms and policies
SEND MARKETING COMMUNICATIONS
Where permitted, we may send information about:
• New products
• Special offers
• Workwear and business services
• Corporate and bulk-order options
• Relevant EngraveForU updates
You can unsubscribe from marketing communications at any time.
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5. OUR LAWFUL BASES
UK data-protection law requires us to have a lawful basis for using personal information.
Depending on the activity, we rely on one or more of the following:
CONTRACT
We use personal information when it is necessary to:
• Process an order
• Create a personalised product
• Take payment
• Provide a quotation requested by you
• Arrange delivery
• Handle a return, refund or complaint
• Take steps requested before entering into a contract
LEGAL OBLIGATION
We use information where necessary to:
• Maintain financial and tax records
• Comply with consumer-protection requirements
• Respond to lawful requests
• Meet other legal obligations
LEGITIMATE INTERESTS
We may use information where reasonably necessary to:
• Operate and improve our business
• Provide effective customer support
• Protect the security of our website
• Prevent fraud
• Maintain records of artwork approval
• Defend or exercise legal rights
• Understand how customers use our services
• Communicate with existing customers about relevant products where permitted
We consider whether these interests are proportionate and whether they would unfairly affect your privacy rights.
CONSENT
We may rely on your consent for:
• Optional marketing communications
• Certain non-essential cookies
• Other activities where consent is specifically requested
Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect processing that was lawful before withdrawal.
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6. WHEN YOU MUST PROVIDE INFORMATION
Certain information is required to process an order, including:
• Customer name
• Contact details
• Billing and delivery address
• Product choices
• Personalisation instructions
• Suitable artwork, where required
If you do not provide the required information, we might not be able to process or complete your order.
Optional marketing information and non-essential cookie consent are not required to make a purchase.
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7. WHO WE SHARE INFORMATION WITH
We do not sell your personal information.
We may share necessary information with trusted providers that help us operate the business, including:
SHOPIFY
Our online store is hosted through Shopify. Shopify processes customer and transaction information to provide ecommerce, checkout, security, fraud-prevention and related services.
PAYMENT PROVIDERS
Payment information is shared with the payment provider selected at checkout so that payments, refunds and fraud checks can be processed.
DELIVERY PROVIDERS
We may share delivery details with:
• Royal Mail
• DHL Express
• FedEx
• Other appropriate couriers or postal providers
The information shared normally includes your name, address, contact details and information required to deliver the parcel.
PRODUCT SUPPLIERS AND PRODUCTION PARTNERS
Where required to fulfil an order, we may share limited order information with:
• Garment and product suppliers
• Printing suppliers
• Specialist production partners
• Packaging providers
• Artwork or file-processing services
We share only the information reasonably required to provide the service.
APPLICATION AND TECHNOLOGY PROVIDERS
We may use Shopify apps and other providers for:
• Artwork and logo uploads
• Product personalisation
• Email delivery
• Customer support
• Website analytics
• Fraud prevention
• Order management
• File storage
• Marketing, where enabled
PROFESSIONAL ADVISERS
We may share information with accountants, legal advisers, insurers or other professional advisers where necessary.
AUTHORITIES AND LEGAL RECIPIENTS
We may disclose information where legally required, including to government agencies, courts, regulators, law-enforcement bodies or fraud-prevention organisations.
BUSINESS TRANSFERS
If EngraveForU is sold, reorganised or transferred, relevant customer information may be shared with advisers and a prospective or actual purchaser, subject to appropriate confidentiality and legal safeguards.
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8. INTERNATIONAL DATA TRANSFERS
Some service providers, including Shopify, payment providers, software providers and file-storage services, may process information outside the United Kingdom.
Where personal information is transferred internationally, we expect the relevant provider to implement an approved legal transfer mechanism and appropriate safeguards as required by applicable data-protection law.
The exact location of processing may depend on the provider, service and customer location.
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9. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies.
Cookies are small files stored on your device. They may be used to:
• Keep the website functioning
• Remember items in your basket
• Enable checkout
• Remember privacy preferences
• Maintain security
• Measure website performance
• Understand website activity
• Support advertising or marketing where enabled
STRICTLY NECESSARY COOKIES
These cookies support essential functions such as shopping baskets, checkout, security and privacy settings. They cannot normally be disabled through our website.
OPTIONAL COOKIES
Analytics, personalisation and advertising cookies may require your consent, depending on your location and applicable law.
You can manage available choices through the cookie banner or privacy-preference controls displayed on our website.
You can also control cookies using your browser settings. Blocking certain cookies may affect how the website functions.
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10. MARKETING
We may send marketing communications when:
• You have actively subscribed
• You have otherwise given valid permission
• Applicable law permits communication with an existing customer about relevant products or services
You may unsubscribe at any time by:
• Using the unsubscribe link in a marketing email
• Contacting support@engraveforu.com
• Updating the available communication preferences
After unsubscribing, we may retain limited information on a suppression list to ensure that further marketing is not sent to that address.
Unsubscribing from marketing does not prevent us from sending essential order, payment, production or delivery communications.
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11. HOW LONG WE KEEP INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, fraud-prevention and dispute-resolution requirements.
Typical retention periods may include:
ORDER, INVOICE AND TRANSACTION RECORDS
Normally retained for up to six years after the relevant accounting period or for any longer period required by tax, accounting or legal obligations.
QUOTATIONS AND ENQUIRIES THAT DO NOT BECOME ORDERS
Normally retained for up to 12 months after the last meaningful communication, unless a longer period is reasonably necessary.
ARTWORK, DIGITAL MOCK-UPS AND PERSONALISATION FILES
Normally retained for up to 24 months after fulfilment to support repeat orders, questions, quality issues and complaints, unless:
• You request earlier deletion
• A legal or contractual reason requires longer retention
• The file-storage provider applies a shorter retention period
You may ask us to remove artwork after an order has been completed. We will comply where there is no overriding requirement to retain it.
CUSTOMER-SERVICE AND COMPLAINT RECORDS
Normally retained for up to six years where relevant to an order, dispute or potential legal claim.
MARKETING RECORDS
Retained until you unsubscribe or we determine that the information is no longer required. A limited suppression record may be retained after unsubscribing.
WEBSITE AND SECURITY LOGS
Normally retained for a limited period required for security, troubleshooting, analytics and fraud prevention.
When information is no longer required, we delete it, anonymise it or securely restrict its use.
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12. ARTWORK AND PERSONAL INFORMATION ABOUT OTHER PEOPLE
Personalised orders may contain another person’s:
• Name
• Rank
• Photograph
• Signature
• Message
• Employer
• Team or unit details
When you provide personal information about another person, you confirm that:
• You are authorised to provide it
• You have an appropriate reason or permission for the requested personalisation
• The information is accurate
• The proposed use does not infringe another person’s rights
Do not submit sensitive or unnecessary personal information that is not required for the product.
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13. DATA SECURITY
We use reasonable administrative, organisational and technical measures to protect personal information against:
• Unauthorised access
• Accidental loss
• Unlawful disclosure
• Misuse
• Alteration
• Destruction
Access to personal information is limited to people and providers who need it for legitimate business purposes.
No internet, email, file-storage or payment system can be guaranteed to be completely secure. Customers should avoid sending complete payment-card details through email, WhatsApp or contact forms.
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14. YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
ACCESS
Request confirmation that we process your personal information and receive a copy of it.
RECTIFICATION
Ask us to correct information that is inaccurate or complete information that is incomplete.
ERASURE
Ask us to delete personal information where there is no lawful reason to continue retaining it.
RESTRICTION
Ask us to restrict how we use personal information in certain circumstances.
OBJECTION
Object to processing based on legitimate interests or object to direct marketing.
DATA PORTABILITY
Request certain information in a structured, commonly used and machine-readable format where the legal conditions apply.
WITHDRAW CONSENT
Withdraw consent where consent is the lawful basis for processing.
COMPLAIN
Raise a complaint about how we have handled your personal information.
These rights are not absolute. In some cases, we may need to retain or continue using information to meet a legal obligation, complete a contract, prevent fraud or establish, exercise or defend legal claims.
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15. HOW TO EXERCISE YOUR RIGHTS
To make a privacy request or complaint, contact:
Email: support@engraveforu.com
Address:
EngraveForU
4B Barnsley Road
Wombwell
Barnsley
S73 8DD
United Kingdom
Please write “Privacy Request” or “Data Protection Complaint” in the email subject line where possible.
We may need to request information to confirm your identity before responding. We will not request more information than reasonably necessary for verification.
You may appoint an authorised representative to make a request on your behalf. We may require evidence of the representative’s authority.
We will respond within the timeframe required by applicable data-protection law.
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16. DATA-PROTECTION COMPLAINTS
If you are concerned about how EngraveForU has handled your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.
Email: support@engraveforu.com
You also have the right to complain to the UK data-protection regulator:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
You may also have the right to contact the relevant data-protection authority in your country of residence.
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17. CHILDREN’S INFORMATION
Our website and services are intended for customers who are legally able to place an order.
We do not knowingly collect personal information directly from children for marketing purposes.
An adult may order a personalised product containing a child’s name or artwork where the adult has the necessary authority and the information is appropriate for the requested product.
If you believe that a child’s personal information has been submitted without appropriate permission, contact us at support@engraveforu.com.
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18. AUTOMATED DECISION-MAKING AND FRAUD PREVENTION
Shopify, payment providers and fraud-prevention services may use automated tools to assess transaction risks and identify suspected fraud.
This can involve information such as:
• Order value
• Payment information
• Device and browser information
• IP address
• Delivery and billing details
• Previous transaction activity
A payment or order may be delayed, declined, cancelled or referred for further review where fraud or security concerns are identified.
EngraveForU does not otherwise make decisions producing significant legal effects solely through automated processing.
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19. THIRD-PARTY LINKS
Our website may contain links to external websites, platforms or social-media services.
EngraveForU does not control those websites and is not responsible for their privacy practices.
Review the privacy information provided by the relevant third party before submitting personal information.
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20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when:
• Our services change
• We introduce new apps or providers
• Our data practices change
• Legal or regulatory requirements change
The latest version will be published on this page with an updated “Last updated” date.
Material changes may also be communicated through the website or by another suitable method.
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21. CONTACT ENGRAVEFORU
For privacy questions, requests or complaints:
EngraveForU
4B Barnsley Road
Wombwell
Barnsley
S73 8DD
United Kingdom
Email: support@engraveforu.com
WhatsApp: +44 7546 634009
Telephone: 07546 638335
Website: https://engraveforu.com