Frequently asked questions

We create personalised products, engraved gifts, branded workwear and promotional items for individuals, businesses, clubs and organisations.

Our main services include:

• Laser engraving
• Personalised tumblers and drinkware
• Stainless-steel engraving
• Personalised glasses and glassware
• Wood and slate engraving
• Branded workwear
• DTF garment printing
• Business merchandise
• Staff uniforms
• Promotional products
• Bulk and corporate orders

We can also provide embroidery and UV DTF branding by request. These services are not currently available to order directly through our website. Please contact us by WhatsApp or email for availability and a quotation.

If you cannot find exactly what you need, contact us. We may be able to source the product or create a custom solution for you.

We specialise mainly in engraving:

• Tumblers and drinkware
• Stainless steel
• Glasses and glassware
• Coated metal
• Anodised aluminium
• Selected wooden products
• Selected slate products

The final engraving result depends on the product’s material, coating, colour and surface.

Not every product or material is suitable for laser engraving. If you are unsure, please contact us by WhatsApp or email before placing your order.

Yes. Tumblers and stainless-steel products are some of our main engraving specialities.

Laser engraving removes or permanently marks the product’s coating to reveal the material underneath. This produces a clean, durable finish that will not peel like a printed sticker.

Available options depend on the product, but we may be able to engrave:

• Names
• Initials
• Business logos
• Short messages
• Simple illustrations
• Dates
• Contact details

For business logos or larger quantities, please contact us for a quotation.

Yes. We can personalise selected glasses and glassware with names, dates, messages, logos and simple designs.

Glass engraving produces a permanent frosted appearance. As glass can vary slightly between products, small differences in the engraving may occur.

Please check the relevant product description for care instructions and whether the item is suitable for dishwasher use.

Yes. We offer engraving on selected wooden and slate products.

Wood and slate are natural materials, so each item may have small differences in:

• Colour
• Grain
• Texture
• Shape
• Thickness
• Engraving finish

These natural variations make every product unique and are not normally considered faults.

Yes, but embroidery is currently available only by request.

It is not currently available to order directly through our website. To request embroidered workwear, please contact us by WhatsApp or email with:

• The garment type
• Required quantity
• Sizes and colours
• Your logo or design
• Preferred embroidery position
• Required delivery date

We will check your requirements and provide a personalised quotation.

Embroidery may be suitable for:

• Polo shirts
• Hoodies
• Sweatshirts
• Fleeces
• Jackets
• Bodywarmers
• Caps
• Beanies
• Staff uniforms

Embroidery normally requires the logo to be converted into a specialist stitch file. A setup or digitising fee may apply depending on the design.

Embroidery uses coloured thread stitched directly into the garment. It provides a professional and durable finish, particularly for polo shirts, jackets, fleeces, caps and smaller left-chest logos.

DTF printing applies a full-colour design to the garment using heat. It is ideal for detailed logos, gradients, colourful artwork and larger front or back designs.

DTF printed workwear may be available through the website. Embroidery must be requested separately by WhatsApp or email.

If you are unsure which option is best, send us your logo and tell us which garments you need. We will recommend the most suitable method.

This depends on the product, personalisation method and complexity of the logo.

Simple DTF printing may not require a separate setup charge. Embroidery normally requires the logo to be converted into a specialist stitch file.

As embroidery is available only by request, any setup or digitising cost will be included or clearly explained in your quotation before production begins.

Complex, large or highly detailed logos may carry an additional artwork or production charge. We will always inform you before proceeding.

Yes, but UV DTF is available only by request through WhatsApp or email.

UV DTF is used to apply detailed, full-colour branding to selected smooth, hard surfaces. It does not require a heat press and can be suitable for certain promotional products.

Availability depends on the product, surface and design. Please send us a photograph or description of the product, together with your logo or artwork, so we can confirm whether UV DTF is suitable.

UV DTF may be suitable for selected:

• Tumblers
• Bottles
• Cups
• Gift boxes
• Power banks
• Promotional products
• Coated-metal products
• Plastic products
• Other smooth, hard surfaces

Not every hard surface is suitable. UV DTF generally requires a smooth, clean and flat or gently curved surface.

Please contact us by WhatsApp or email before ordering a custom UV DTF product.

No. They produce different finishes.

Laser engraving permanently marks or removes part of the product’s surface. It provides a clean, subtle and highly durable finish.

UV DTF applies a full-colour transfer to the surface. It is better suited to colourful logos, gradients and designs that cannot be reproduced through engraving.

We can advise which method is most suitable for your product and design.

Unless the product description specifically states otherwise, we recommend washing UV DTF products gently by hand.

To protect the design:

• Do not soak the product
• Do not use abrasive sponges
• Do not scrub directly over the design
• Avoid harsh cleaning chemicals
• Do not place it in a dishwasher unless confirmed as dishwasher-safe
• Do not place it in a microwave unless the original product is microwave-safe

Engraving may be more suitable if you require a permanent finish for an item that will be washed frequently.

Not currently.

To order embroidery or UV DTF, please contact us through WhatsApp or email. Include as much information as possible, such as:

• Product or garment required
• Quantity
• Sizes and colours
• Logo or artwork
• Preferred branding position
• Delivery postcode
• Required completion date

We will check availability and provide a personalised quotation.

Our main delivery provider is Royal Mail.

However, the delivery company may vary depending on the:

• Size of the order
• Weight of the parcel
• Delivery address
• Product type
• Required delivery speed

For larger, heavier or specialist orders, we may use another suitable courier.

We deliver throughout the United Kingdom.

Delivery availability and prices for other destinations may vary. Please contact us before ordering if you require delivery outside the UK.

Delivery costs depend on the order’s size, weight, destination and selected service.

The available delivery options and prices will normally be displayed at checkout or included in your quotation.

Most standard orders are sent using Royal Mail, but a different delivery provider may be selected when it is more suitable for the order.

Where a tracked Royal Mail or courier service is used, tracking information will be sent once your order has been dispatched.

Some lower-cost Royal Mail services may provide delivery confirmation rather than full step-by-step tracking.

We will always work towards the estimated delivery date, but we cannot normally guarantee an exact arrival date unless a guaranteed delivery service has been agreed and purchased.

Royal Mail and other courier delays are outside our direct control.

If your order is needed for an event, wedding, birthday or business deadline, please contact us before ordering and allow additional time for production and delivery.

Please check your tracking or delivery information first.

If your order has not arrived within the expected delivery period, contact us with your order number. We will check the available delivery information and, where appropriate, contact Royal Mail or the relevant courier.

Please note that Royal Mail may require a specific waiting period before a parcel can officially be considered lost.

Royal Mail may leave the parcel in a safe place, with a neighbour or at your local delivery office, depending on the service used and the delivery instructions available.

Please check:

• Your tracking information
• Any delivery card left at the address
• Your designated safe place
• With neighbours
• Your local Royal Mail delivery office

If the parcel is returned to us because delivery was unsuccessful, an additional delivery charge may apply before it can be sent again.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately. If the order has not yet been dispatched, we will do our best to update the address.

Once an order has been dispatched, we may not be able to redirect or recover it. If it is returned to us, an additional delivery charge may apply before it can be sent again.