DELIVERY INFORMATION
EngraveForU delivers personalised products throughout the United Kingdom, the European Union and supported international destinations.
Royal Mail is our primary delivery provider. Depending on the destination, parcel size, weight and selected service, international orders may also be delivered by DHL Express or FedEx.
Most EngraveForU products are personalised and made to order. Production time and delivery time are therefore separate.
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PRODUCTION TIMES
Our standard production time is normally 3–10 working days.
Production begins after we have received:
• Your completed order
• All required personalisation details
• Suitable artwork or logo files
• Your approval of the digital mock-up, where applicable
• Any additional information required to complete the order
Working days are Monday to Friday, excluding UK bank holidays.
Production times may vary depending on:
• Product and colour availability
• Order quantity
• Artwork quality
• Personalisation requirements
• Current production capacity
• Digital mock-up approval time
Orders are often completed sooner, but production times are estimates unless a specific turnaround has been agreed with us in writing.
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UNITED KINGDOM DELIVERY
The following delivery services are available for UK orders:
STANDARD DELIVERY
• Estimated delivery after dispatch: 2–3 business days
• Delivery charge: £4.75
NEXT DAY
• Estimated delivery after dispatch: 1 business day
• Delivery charge: £5.25
NEXT DAY BEFORE 12:00
• Estimated delivery after dispatch: 1 business day
• Delivery charge: £10.75
These delivery estimates begin after your personalised order has completed production and has been dispatched.
Selecting Next Day delivery does not mean that a personalised product will be produced on the same day.
Our standard production time still applies unless an urgent turnaround has been agreed with EngraveForU before ordering.
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EUROPEAN UNION DELIVERY
Delivery is available to supported European Union destinations.
Royal Mail international delivery prices and estimated transit times are calculated at checkout based on:
• Delivery country
• Parcel weight
• Parcel dimensions
• Products ordered
• Order quantity
The delivery estimate begins after production has been completed and the order has been dispatched.
International delivery may take longer because of customs processing, local postal services, severe weather, seasonal demand or other circumstances outside our control.
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WORLDWIDE DELIVERY
EngraveForU delivers internationally to supported countries and regions.
Depending on the destination and order details, the available services may include:
• Royal Mail
• DHL Express Worldwide
• FedEx International Connect Plus
• Another appropriate tracked delivery provider
International delivery prices and transit times are calculated at checkout.
The final delivery price may depend on:
• Destination country
• Parcel weight and dimensions
• Order quantity
• Product type
• Selected delivery provider
• Selected service level
• Applicable duties arrangements
Not every service is available for every destination or product.
If your country does not appear at checkout, please contact us so we can check whether delivery can be arranged.
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PRODUCTION AND DELIVERY ARE SEPARATE
Please remember that production time and delivery time are separate.
For example, an order may require:
• 3–10 working days for personalisation and production
• Plus the estimated delivery time selected at checkout
Next Day and express services apply only after production has been completed and the parcel has been handed to the delivery provider.
If you require your order by a specific date, contact us before ordering.
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DIGITAL MOCK-UPS
A digital mock-up may be provided for:
• Company logos
• Military badges
• Club crests
• Organisational branding
• Corporate drinkware
• Workwear orders
• Selected personalised products
Production will not begin until the digital mock-up has been approved.
Please check the following carefully:
• Logo, badge or design
• Names and spelling
• Dates, ranks and numbers
• Engraving or printing position
• Product colour
• Garment size
• One-side or two-side personalisation
• Any individual information supplied
Delays in approving the mock-up may affect the estimated dispatch and delivery dates.
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NEED YOUR ORDER BY A SPECIFIC DATE?
If your order is required for an event, presentation, deployment, anniversary, business opening or another fixed deadline, contact us before ordering.
Please provide:
• Product required
• Quantity required
• Personalisation details
• Required delivery date
• Delivery postcode or destination country
We will check product availability and confirm what is realistically possible.
WhatsApp: +44 7546 634009
Telephone: 07546 638335
Email: support@engraveforu.com
You can also send an enquiry through our Contact Us page.
Adding a required date to the order notes does not guarantee that the deadline can be met unless EngraveForU has confirmed the date with you.
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BULK, CORPORATE AND MILITARY ORDERS
Large or complex personalised orders may require additional production time.
This includes:
• Workwear bundles
• Corporate drinkware bundles
• Multiple individual names or ranks
• Military unit, squadron or regiment orders
• Event merchandise
• Business cards and flyers
• Mixed-size workwear orders
• Large laser-engraving projects
• Products requiring specialist sourcing
Contact us before placing a large or time-sensitive order so we can check stock, production capacity and the proposed delivery date.
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PRODUCT AVAILABILITY
Some products are ordered from our suppliers after the customer places an order.
Product models, colours, sizes and quantities are therefore subject to supplier availability.
If a selected product becomes unavailable, we will contact you to discuss the available options.
These may include:
• Waiting for the product to return to stock
• Selecting another available colour
• Selecting a comparable alternative product
• Cancelling the affected item for a refund
We will not substitute a significantly different personalised product without discussing it with you first.
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CUSTOMS, DUTIES AND TAXES
International orders may be subject to:
• Import duties
• Customs charges
• Local taxes
• Carrier administration fees
• Customs inspections
Some DHL Express services may support prepaid duties where this option is displayed at checkout.
Unless the checkout clearly states that duties are prepaid, customs duties, taxes and destination-country import charges remain the customer’s responsibility.
Customs procedures may delay delivery beyond the carrier’s original estimate.
EngraveForU cannot control customs-processing times or charges imposed by local authorities.
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TRACKING
Tracking information is provided where available.
After dispatch, you may receive an email containing:
• Delivery provider
• Tracking number
• Tracking link
• Estimated delivery information
Please allow time for the tracking system to update after receiving your dispatch confirmation.
A temporary absence of tracking activity does not necessarily mean that the parcel has not been collected or processed.
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INCORRECT OR INCOMPLETE DELIVERY ADDRESSES
Check your delivery address carefully before completing your order.
EngraveForU is not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer.
If you notice an error, contact us immediately.
We cannot guarantee that a delivery address can be changed after the order has been dispatched.
If a parcel is returned because of an incorrect address or unsuccessful delivery, an additional delivery charge may apply before the parcel is sent again.
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MISSED OR UNSUCCESSFUL DELIVERY
If delivery cannot be completed, the delivery provider may:
• Attempt delivery again
• Leave the parcel in an approved safe place
• Deliver it to a neighbour
• Send it to a local collection point
• Return it to EngraveForU
Follow the delivery provider’s tracking information and instructions.
If a parcel is returned because it was not collected or because delivery could not be completed, an additional delivery charge may apply before it is dispatched again.
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DAMAGED DELIVERIES
Inspect your parcel as soon as it arrives.
If the parcel or products arrive damaged, contact us promptly and provide:
• Your order number
• Photographs of the external packaging
• Photographs of the internal packaging
• Clear photographs of the damaged product
• A description of the issue
Keep the product and all packaging until we have reviewed the matter.
Do not dispose of the packaging before contacting us, as the delivery provider may require photographic evidence.
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DELAYED OR LOST PARCELS
If your order has not arrived within the expected delivery period, check the tracking information first.
If the parcel appears significantly delayed or the tracking has not updated, contact us with your order number.
We may need to contact the delivery provider and allow the provider’s required investigation period before the parcel can be treated as lost.
We will work with you and the delivery provider to resolve the matter.
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CUSTOMER-SUPPLIED PRODUCTS
If you are sending your own products to EngraveForU for engraving or printing, contact us before posting anything.
Do not send products until:
• We have confirmed that the product and material are suitable
• The artwork has been reviewed
• The service price has been agreed
• You have received the correct delivery instructions
Customer-supplied products should be securely packaged and sent using an appropriate tracked service.
The customer is responsible for the cost and safe arrival of products sent to EngraveForU.
Return delivery will be included in the quotation or charged separately.
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IMPORTANT INFORMATION
• EngraveForU delivers throughout the UK and to supported international destinations.
• Royal Mail is our primary delivery provider.
• DHL Express and FedEx may be available for selected international destinations.
• Most products are personalised and made to order.
• Standard production normally takes 3–10 working days.
• Production and delivery times are separate.
• Next Day delivery applies only after production and dispatch.
• Product availability is subject to supplier stock.
• Customs procedures may affect international delivery times.
• Customers with fixed deadlines should contact us before ordering.
• Tracking is provided where available.
• Carrier availability and delivery charges are displayed at checkout.
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CONTACT US
If you have a question about production, delivery or an existing order, contact us:
WhatsApp: +44 7546 634009
Telephone: 07546 638335
Email: support@engraveforu.com
Please include your order number when contacting us about an existing order.